Frequently Asked Questions

A Cryptic Quests adventure quest is a fun and entertaining game of skill that takes you on a mini outdoor adventure. Using your GPS enabled smartphone, you’ll be immersed in a humorous story line as you partner with the story’s character to solve a mystery by finding and unlocking clues. Your surroundings and the in-game clue finder are the key to your adventure and will help you solve each riddle and clue. All quests are self-guided and family friendly. They can be played at any time, and depending on how quickly you work through the clues, may take anywhere from 1-2 hours. 

Our quests can be played on either an Android or IOS based mobile phone. The phone must have an active cellular connection with GPS (location) enabled in order to receive the clues and interact with the game.

Yes, your mobile device must have GPS capabilities enabled to participate in the quests. In addition, it must have an active internet connection with location enabled and you must give permission to access your device's location. For best GPS location accuracy you should have "High Accuracy" on your phone set.

All quests are designed for an individual player. Family or friends can easily tag along, but only the registered player will be able to interact with the quest. If you and a friend would like to compete, you will each have to register because only registered players/participants will be able to interact with the quest and receive the clues.

No, once you register for a quest, that quest will be accessible in your “My Account” area under the "Registered Quests" heading.

If you have registered for an Adventure Quest, then the quest will be available to begin immediately, although you don’t have to start it immediately. The quest will remain active and will be displayed in your “My Account” area until it is started and ultimately completed.

No. Once you start a quest, if you can't play it straight through, you can always come back to it later and finish it. There is no time limit. 

No. All of the quests are played by the registered participant independent of any other registered participants. This means that you will not be required to attend a gathering of people unless those people just happen to be enjoying the same location as the quest, such as a public park. 

No. Once you complete a quest you will no longer be able to access it for game play. It will show in your “My Account” area as a completed quest for personal reference, but you will not be able to open it again or replay it.

If you can roam through a park or walk down the street, a quest should be no problem for you. However, some quests, such as those along a state park nature trail, may involve areas that are not paved and are not handicapped accessible. Likewise, they may involve more difficult terrain. Any quests in such a location will be disclosed in the quest description prior to registration.

You really need daylight and the ability to see well to complete the quest, so it is best to participate during daylight hours. Playing after dark is not recommended. In addition, all participants should use wisdom, be aware of their surroundings, and take their own safety into consideration at all times.

No, quests are designed for you to go to various physical locations within the play area and uses geolocation and clues to guide you. It cannot be played from a stationary location.

That depends on the quest you are choosing. If you are playing a quest in an area that’s an easy walk from you, then, no, you can simply walk there. If that is not the case, you will need to get to the play area somehow, whether it be by car or public transportation. Some quests may take you to different locations within a broader area that is simply too large for the average walker.

In general, all clues will lead you to areas that are outdoors and accessible to the public. They will not take you inside buildings. You will not need to dig, climb trees or poles, nor swim. In the event a quest leads you through an area requiring you to go up or down an outside flight of stairs or hilly terrain, it will be disclosed in the quest description.

The accuracy indicator in our in-game Clue Finder indicates the accuracy of your phone's GPS at any given time during game play and will display either Good, Poor, or Stand Still. GPS-enabled smartphones are typically accurate to within a 16ft radius. Not all phones have the same level of accuracy. As a result, the exact location of your clue will vary, depending on the phone you use. This is normal and even makes the game more fun, especially when playing with a friend!

If the accuracy indicator says Stand Still, then you need to stand still for a moment so your phone’s GPS can adjust. If Poor or Stand Still are continuously displayed during game play and standing still for a minute or two doesn't change the accuracy level, you can try re-calibrating your phone's GPS and check other GPS related settings. There are several resources online that can assist you with this.

No, we do not store your credit card information. All transactions are handled by a secure third-party merchant card processor.

No. Cryptic Quests is purely web-based. We do not have a physical presence, because it is not necessary.